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Returns Policy

Natural and Organic Skincare

Returns 

 

Effective Date: [2023]

 

Thank you for choosing Alia Aenor Cosmetics for your Natural Organic Skincare needs. We take great pride in offering high-quality organic cosmetics that enhance your beauty routine. Your satisfaction is important to us, and we strive to provide excellent customer service, including a fair and transparent returns process.


 

1. Returns Eligibility:

 

We understand that sometimes products might not meet your expectations or may arrive damaged. To ensure a smooth returns process, please note the following conditions:

 

- We accept returns for unopened and undamaged items only.

- Returns must be requested within 30 days from the date of purchase.

- Items must be in their original packaging and condition, including any seals or protective films intact.


 

2. Exclusions:

 

We cannot accept returns for products that have been opened or used due to hygiene and safety reasons. This includes any Natural Organic Skincare cosmetics containers or bottles that have been unsealed or tampered with.


 

3. Requesting a Return:

 

To initiate a return, please follow these steps:

 

- Contact our Customer Service team via our Contact Us page on our website within 30 days of receiving your order.

- Provide your order number, the product(s) you wish to return, and the reason for the return.

- Our Customer Service team will review your request and provide you with further instructions.


 

4. Return Shipping:

 

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return is received by us. Alia Aenor will not be liable for any lost or damaged returns during transit.


 

5. Refund Process:

 

Once we receive your returned items and verify their condition, we will process your refund. Please allow up to 5 to 10 business days for the refund to be reflected in your original payment method. Please note that shipping charges are non-refundable.


 

6. Damaged or Defective Items:

 

If you receive a damaged or defective item, please contact our Customer Service team within 7 days of receiving your order. We will arrange for a replacement or a refund, as appropriate, and guide you through the necessary steps.


 

7. Non-Returnable Items:

 

The following items are non-returnable:

 

- Opened or used Natural Organic Skincare products

- Gift cards

- Promotional or clearance items


 

8. Contact Us:

 

If you have any questions or concerns about our Returns Policy or the returns process, please feel free to reach out to our Customer Service team via our Contact Us page on our website.

 

By shopping with Alia Aenor, you agree to abide by the terms and conditions outlined in this Returns Policy.

 

Please note that this Returns Policy may be updated from time to time, so we encourage you to review it periodically.

 

Thank you for choosing Alia Aenor, and we appreciate your understanding of our returns guidelines.

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